Independent insight into victim satisfaction

Privacy

How we handle your information

We are committed to protecting your privacy and handling your personal information responsibly. This page explains how we collect, use and protect your information when you participate in our research.

Our privacy principles

UK GDPR Compliance

All personal information is handled in strict accordance with UK GDPR requirements and data protection legislation.

Secure Storage

Your information is stored securely using industry standard encryption and access controls.

Anonymous Reporting

Survey responses are reported anonymously.

Transparency

We are transparent about what information we collect, how we use it, and who we share it with.

A close-up of a carefully arranged set of anonymous survey materials on a matte white table: a thick, unbranded envelope, a multi-page questionnaire with tidy black-and-grey typography, and a plain, sealed return envelope labeled “confidential” in understated blue lettering. A glass of water and a small, simple desk plant in a white ceramic pot sit further back, adding softness. Diffused overcast light from above creates even, shadow-free illumination, emphasizing privacy and neutrality. Shot from a slightly elevated angle with sharp focus throughout, in a clean, photographic realism style that feels calm, respectful, and professional, highlighting the seriousness and care given to victim satisfaction surveys.

A sleek, closed silver laptop displaying a clean data dashboard on its screen, resting on a light oak desk in a quiet, modern office. Beside it lies a neatly stacked set of printed survey forms with crisp black text and simple bar charts, a dark blue notebook, and a fine-tipped pen. Soft daylight from a large window to the left casts gentle, natural highlights and subtle shadows, creating a calm, trustworthy atmosphere. Shot at eye level with a shallow depth of field so the laptop and papers are in sharp focus while the background of neutral walls and a blurred filing cabinet recedes. The photographic realism feels professional, clear, and focused on thoughtful analysis of victim feedback.

What information we collect

When you participate in our research, we may collect:

Information about your experience as a victim of crime
Your views on police services and victim support
Demographic information to help us understand different experiences

We only collect information that is necessary for our research purposes.

You’ll be asked about your experience, privacy is protected, and you can opt out or update preferences at any time.

How we use information

We use the information to:

•Contact you about joining one of our focus groups (if you have agreed to be contacted)

•Conduct independent research into victim experiences

•Produce anonymised reports and insights for Police, Crime Commissioners and policing bodies

•Identify opportunities to improve services for victims of crime

Anonymous reporting

All survey responses are reported anonymously.

This anonymity ensures you can provide honest feedback without concern about how it might affect you.

Your rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Withdraw consent for us to process your information
Object to processing of your information

To exercise any of these rights, please contact us using the details on our Contact page.

How long we keep your information

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected.

Contact information used to conduct surveys is typically deleted within a specified period after the research is completed, unless you have consented to be contacted about future research.